Refund and Returns Policy
Return/Complaint Form
Complete the return/complaint form and include it with your shipment. The document should include the following information: name and surname, email or mailing address, phone number, product number and reason for complaint, date of purchase, and date of defect.
Returning the product
When submitting a complaint, please return the product along with all its accessories and a copy of the invoice/receipt. We will consider complaints for goods delivered in their original packaging/box, which includes a special factory label that allows us to identify and thus monitor the quality of our courier's delivery. Complaints that do not meet the above requirements will not be considered.
Shipping
The product being complained about should be sent to the following address:
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Twórcza 75 J
03-289 Warsaw